Terms and Conditions

We believe in our product and value the happiness of our customers.

Please email us if you are not happy with WOOD CASE AUSTRALIA.

We are reasonable people and will try our best to work something out. If you are not completely happy with your new WOOD CASE AUSTRALIA product, please send it back to us within 15 days for a full refund.

 

RETURNS AND EXCHANGES

If you are not satisfied with your order within the first 15 days of receiving your product, simply return it to us in like-new condition and we will gladly accept it for a return or exchange**.( Purchaser pays the shipping cost)

Please include the purchaser’s name and order number with your returned or exchanged product. We suggest using a shipping service with a tracking number.

If you received your item as a gift, please include any information you have – the order number, the name or email of the person who ordered the gift, etc – and we will make sure you are taken care of.

Products for return or exchange should be sent to the following address:

Wood Case Australia

28 Sentinel Avenue

Kellyville NSW 2155

DOMESTIC and INTERNATIONAL RETURNS AND EXCHANGES

Please note that domestic customers are responsible for the cost of shipping returned or exchanged items to WOOD CASE AUSTRALIA.

**Due to variations in monitor/screen settings and the wide variation in natural material, images on the website may not match the actual products shipped. Color/grain dissatisfaction is not a valid reason for an exchange.

PRICING / BILLING / PRIVACY

We reserve the right to change pricing at any time for any reason. We reserve the right to not honor typographical errors which may cause incorrect pricing on the website. The full amount is charged when you place your order even if your product is not shipping for a long while. We will absolutely never sell or share your personal with 3rd parties. All data we collect will be used for internal purposes only.

GENERAL

The preceding terms and conditions govern the sale by WOOD CASE AUSTRALIA between you the buyer and WOOD CASE AUSTRALIA. By placing an order with us you acknowledge that you have read, understood, and agree with our terms and conditions. Please notify us prior to placing an order if you disagree with any of our terms and conditions. We reserve the right to alter these terms and conditions at anytime for any reason.

For any questions please email: admin@woodcase.com.au