FAQs

FAQs

Q: Is the case made of real wood?

A: Yes! The wood we use is real wood, not a print, not fake. For solid total wood case, it is totally made of cherry wood, with thin black velvet inside the case.

 

Q: Are all functions accessible with the wood case?

A: Yes! All cases have holes for camera, buttons and earphone plugin. All functions are accessible.

Q: How do you make the designs on the back of the case?

A: We use laser-engraving machine to engrave the designs precisely onto the case.


Q: Is it safe to buy from you?

A: Yes! Our website is powered by Shopify one of the world well known E-commerce service companies. The payment in our website is processed by PayPal, one of the famous leaders in online payment. These companies offer the technology to make sure a safe transaction, while we do the best of our job, which is to make the best wood case for you.

Q: I don’t have a PayPal account, how can I pay?

A: Don’t worry! Just place the order and go to the PayPal check out page. PayPal payment allows you to finish payment with your credit card directly, without having a PayPal account.

Q: How long does it take to get the case?

A:Please go to “Shipping Info” page

Q: Can I return the case if I don’t like it?

A: Yes! Return and refund is acceptable. For more details, please go to “terms and conditions” page.

Q: Do you offer wholesale discount?

A: Yes! Please contact us on woodcasesu@gmail.com if you have wholesale needs. In order to guarantee product quality and customer service, we will consider wholesale partners and orders very carefully. Meanwhile, affiliate program is also welcomed. 

For more questions, please send E-mail to admin@woodcase.com.au
Feel free to contact us, normally we will reply within 24 hours.

 

Want 10% off ?

Seeing products on a website is one thing. Holding them in your hand is another. To help bridge the gap, we’d like to offer you 10% off your first order. Use  code: THANKS10